Legal

Returns/Refunds not eligible 

Pharmaceuticals. All Pharmaceuticals are third-party products and do not hold for return or refund once dispatched. Kindly ensure that you confirm your decision before securing your order.

Products that have been altered/damaged from their original packaging or opened by unauthorized personnel without permission.

Products with tampered seal, or missing serial Universal Product Code numbers (UPC).

Products damaged due to misuse.

Payments made via cryptocurrency, tokens or digital assets. Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible as their exchange rates are highly volatile and transitory.

Payment made via Remitly, Lemfi, Worldremit and the likes as they do not offer the feature to send out for our country.

Frequently Asked Questions (FAQs)

1. How do I request the return of an item?

Please call us on +2348063383206 or send an email to [email protected]. You can also chat with us on Whatsapp (+2348063383206) or via any of our contact channels.

2. Can I return if my item is outside the warranty period?

No, you will be required to refer the item to the manufacturer’s service centre.

3. How do I return an item?

After your claim has been validated (after sending a video clip or picture of the item delivered), a return will be authorized for the item to be returned to the closest Allschoolabs hub to you. You may bring the item in store or send it via mail.

4. Can my item be retrieved?

Yes. Retrieval can be approved only for validated complaints of wrong, damaged, or incomplete items.

5. Can my warranty be voided?

Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated with the manufacturer.

6. I initiated a return but have not gotten a response, and it’s been over 72 hours, What do I do?

International refunds may take from 3 – 12 business days or more depending on international logistics. Please hold.

7. Do I have to return the gift when I return a product?

Yes, any gift must also be returned.

8. How do I track my return status?

We will keep you updated by WhatsApp, text, or email about the status of your return.

9. Once the return of my package is done, how long will it take to be refunded?

Depending on the complaint, a refund would often take 6 business hours to 7 business days after the return is confirmed or the claim is validated.

10. Can I return my item after 7 days?

No.

11. Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot validate your reason for returning them.

12. How long do I have to request a return?

You can request a return within 7 days for all eligible items if:

• You receive a wrong, damaged, defective, or incomplete item.

When returning an item, ensure all seals, tags, and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed; otherwise, your return will be invalid.

13. When refunds won’t be given 

1. The customer has approached public spaces with intention to denigrate or defame.
2. No refund application has been received on our website.
3. If any of the above terms of service have been violated.

Decisions related to these are at the discretion of our team and the decisions are final.

14. Order Not Dispatched

For orders not dispatched (perhaps as a reason of sudden price change or order cancellation), kindly request refunds using the form below.

For further inquiries, please use any of the channels on our contact page

 

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