Items not eligible for Returns
Products that have been altered from their original or opened by unauthorized personnel without permission.
Product with tampered or missing serial Universal Product Code numbers (UPC).
Perishable goods cannot be returned.
Products damaged due to misuse.
Products in laboratory, cosmetics, and health categories.
Frequently Asked Questions (FAQs)
How do I request the return of an item?
Please call us on 08163383206/09017705105 or send an email to firstname.lastname@example.org. You can also chat with us on Whatsapp (08163383206) or via any of our contact channels.
Can I return if my item is outside the warranty period?
No, you will be required to refer the item to the manufacturer’s service centre.
How do I return an item?
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned to the closest Allschoolabs centre to you.
Can my item be retrieved?
Yes. Retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.
Can my warranty be voided?
Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated with the manufacturer.
I initiated a return but have not gotten a response and it’s over 72 hours, what do I do?
Please contact us
Do I have to return the gift when I return a product?
Yes, any gift must also be returned.
How do I track my return status?
We will keep you updated by WhatsApp about the status of your return.
Once the return of my package is done, how long will it take to be refunded?
Depending on the complaint, a refund would take 6 hours to a maximum of 7 business days after the return is confirmed or the claim is validated
Can I return my item after 3 days?
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot validate your reason for returning them.
How long do I have to request for return?
You can request a return within 3 days for all eligible items if:
- You receive a wrong, damaged, defective, product standard/quality, or incomplete item.
When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Order Not Dispatched
For orders not dispatched (perhaps as a reason for price change or cancellation due to order delay), Kindly request refunds via the form below. Please note that validation of your claim and successful refunds to your bank account may take from 6 hours to 7 business days from application.
For further enquiries, please use any of the channels on our contact page.